Help & Support Center

Answers about deals, funding, and dispute resolution

Written for the person who needs to make an informed commercial decision today, not a compliance brochure. If a question is not answered here, support can be reached directly from inside any active deal so all context travels with it.

Showing 16 of 16 answers

Explore by topic

Deals & Milestones

How to set deliverables, invite parties, define inspection windows, and amend live agreements.

Read workflow guide

Funding & Custody

Segregated bank custody, payment confirmation timelines, zero hidden fees, and payout rules.

Learn custody rules

Problems & Disputes

What to do when an item is late or mismatched, how payouts are paused, and evidentiary standards.

View dispute protocol

Verification Badges

CAC registry matching, NIN identity verification, physical address checks, and trust ratings.

Examine trust checks

Frequently asked, plainly answered

No claim is made here that the platform does not actually execute.

TrustedDealMaker helps two parties structure, govern, and complete a protected transaction. You specify the terms, use the secured custody funding flow, progress through delivery or milestone checkpoints, and release funds only after physical inspection or milestone sign-off. If specifications change or problems arise, either party can open a structured dispute.

Live Human Review

Still need direct assistance?

For an active deal, raise the question on the deal itself so support immediately sees the agreed specifications, courier tracking evidence, and custody timeline. For pre-deal or account questions, talk to our trust operations team.

Dispute resolution guide Contact support desk

Operating standards & public compliance

Terms of service: Clear legal terms governing live transactions, milestone releases, and custodial obligations.
Privacy policy: Transparent data governance explaining what identity and financial documents are verified under NDPR.
Data and account deletion: A dedicated, stable deletion procedure with statutory financial retention guidelines.
Zero hidden fees: Explicit escrow and payment gateway breakdowns calculated and confirmed prior to any deposit.
Escalation SLA: 24-48 hour resolution window for contested milestone evidence and courier investigations.

Ready to start a protected deal?

Create the terms, agree them with the other party, and fund the protected flow only when everything is unambiguous.

Start a protected deal How it works

Your Transactions, Our Priority: Unparalleled Security and Trust. We provide Your Transactions, Our Priority: Unparalleled Security and Trust.

Connect with us