A documented pause, not an automated refund.
When an item is delayed, damaged, or deliverables fail agreed acceptance criteria, the platform pauses the payout so the facts can be reviewed under clear rules.
How a dispute is handled step by step
Pause the affected release
When you open a dispute, the affected milestone or fund release immediately freezes in segregated escrow. This prevents automatic release while the case is unresolved.
Describe the specific issue
Name the exact deliverable, product, or courier event that does not match the agreement, and state clearly what was agreed versus what was delivered.
Upload factual evidence
Attach photographs, courier tracking receipts, unboxing videos, inspection reports, or deal messages. Evidence stored inside the deal record is what adjudicators review.
Counterparty response window
The other party is notified instantly and given a structured window to accept the resolution, offer an amended milestone, or submit their own evidence.
Impartial resolution & settlement
If mutual agreement is reached, terms update automatically. If escalated, an impartial reviewer adjudicates based on uploaded proof and records the binding payout or refund.
Common issues and how they resolve
Transparent dispute pathways that protect both honest buyers and legitimate sellers.
Late or Missing Delivery
Courier tracking indicates delayed dispatch or non-delivery past the agreed deadline.
Item Damaged or Different from Agreement
Received merchandise is broken, wrong specifications, or defective upon physical inspection.
Service Deliverable Scope Dispute
Freelancer or contractor deliverable fails acceptance criteria agreed in the milestone contract.
Protect every transaction upfront
Don't risk transactions without an escrow buffer. Create clear terms, fund safely, and inspect before release.
Your Transactions, Our Priority: Unparalleled Security and Trust. We provide Your Transactions, Our Priority: Unparalleled Security and Trust.
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