Availability & incident communication
This page is the public source for platform health and service metrics. It replaces the practice of publishing arbitrary uptime figures without clear measurement methodology.
Platform Component Status
TrustedPayer Core API
REST endpoints for deals, milestones, disputes, and releases
Interactive Sandbox Simulator
Simulated funding engines and temporary key management
Webhook Delivery Workers
Signed HMAC event streaming and automatic exponential backoff retry queue
Web Application & Portals
Partner admin dashboard, inspection portal, and evidence upload vaults
Banking Custody Gateway
Interbank payment confirmation sync and virtual account routing
External telemetry, sampled continuously
Availability is calculated as the proportion of authenticated API requests served successfully within documented latency budgets (p95 < 200ms), monitored continuously from multiple geographical points outside our network.
Structured transparency during disruptions
- •Initial public acknowledgment within 15 minutes of detected impact
- •Cadenced updates every 30 minutes while an incident remains open
- •Comprehensive post-mortem and remediation review published within 72h
Plan your service level expectations with us
If your commerce platform makes explicit service commitments to your own enterprise customers, we document the underlying platform behaviour those commitments depend on.